
Ea-Nasir’s complaint is one of the earliest known written complaints in human history, despite the fact that customer complaints have been around for centuries. This complaint, which dates back to ancient Sumer, reveals the problems that consumers in the distant past faced on a daily basis. The desire for good customer service has always existed, despite the fact that it may seem surprising that people complained even in ancient civilizations. Let’s explore the intriguing world of Ea-Nasir’s complaint and learn what it tells us about ancient consumer culture.
Historical context: Uncovering the ancient Sumerian civilization
In order to fully comprehend Ea-Nasir’s complaint, it is necessary to examine the Sumerian civilization’s historical setting. One of the earliest civilizations ever discovered was Sumer, which was situated in Mesopotamia in what is now southern Iraq. The Sumerians flourished around 4000 BC, creating impressive cities and sophisticated political, legal, and economic systems.
In Sumerian society, trade was essential, and traders traveled great distances to exchange goods and concepts. It’s understandable that customer complaints like Ea-Nasir’s would arise in such a dynamic economy. These complaints shed important light on the difficulties faced by ancient customers and the standards they held merchants to.

The discovery of Ea-Nasir’s complaint tablet
Archaeologists found Ea-Nasir’s complaint tablet while conducting excavations in the historic city of Ur. This tiny clay slab contains a cuneiform tablet that was created around 1750 BC. The tablet, which was discovered among the wreckage of a business archive, provided insight into the administrative procedures used at the time.
It took a lot of effort to decipher the ancient Mesopotamian writing system known as cuneiform. Years of study went into deciphering the intricate symbols and their meanings. Our understanding of the prehistoric Sumerian language was enhanced by the discovery of Ea-Nasir’s complaint, which also provided a window into the common complaints of customers in that time period.
Understanding the content and structure of the complaint
A fascinating look at the format and content of a customer complaint from ancient times can be found on Ea-Nasir’s complaint tablet. The format of the tablet is brief, with distinct sections and paragraphs addressing different issues.
By examining the format and layout of the tablet, we can see how Ea-Nasir painstakingly described his complaints so that the merchant, Nanni, would fully comprehend his dissatisfaction. The issues covered by the complaint range from the quality of the copper delivered to the disrespectful behavior of Nanni’s servants.
We can better understand the customer’s frustrations and the expectations for customer service in ancient Sumer by dissecting the sections and paragraphs of the complaint. The persuasive language used by Ea-Nasir and his determination to be heard show that consumer expectations of fair treatment and high-quality products are not a recent development.
“Tell Ea-nasir: Nanni sends the following message:
When you came, you said to me as follows : “I will give Gimil-Sin (when he comes) fine quality copper ingots.” You left then but you did not do what you promised me. You put ingots which were not good before my messenger (Sit-Sin) and said: “If you want to take them, take them; if you do not want to take them, go away!”
What do you take me for, that you treat somebody like me with such contempt? I have sent as messengers gentlemen like ourselves to collect the bag with my money (deposited with you) but you have treated me with contempt by sending them back to me empty-handed several times, and that through enemy territory. Is there anyone among the merchants who trade with Telmun who has treated me in this way? You alone treat my messenger with contempt! On account of that one (trifling) mina of silver which I owe(?) you, you feel free to speak in such a way, while I have given to the palace on your behalf 1,080 pounds of copper, and umi-abum has likewise given 1,080 pounds of copper, apart from what we both have had written on a sealed tablet to be kept in the temple of Samas.
How have you treated me for that copper? You have withheld my money bag from me in enemy territory; it is now up to you to restore (my money) to me in full. Take cognizance that (from now on) I will not accept here any copper from you that is not of fine quality. I shall (from now on) select and take the ingots individually in my own yard, and I shall exercise against you my right of rejection because you have treated me with contempt.”
Similarities and differences between ancient and modern customer complaints
Ea-Nasir’s complaint and contemporary customer complaints have a lot in common, despite the vast differences in technology, culture, and societal norms. Quality assurance, on-time delivery, and open business practices continue to be fundamental requirements.
However, there has been a significant evolution in complaint procedures. Customers today have the power of social media, online reviews, and consumer advocacy platforms to amplify their voices, unlike Ea-Nasir who carved his complaints on a stone tablet. The primary issues may not have changed, but the channels for voicing dissatisfaction have.

The story of Bill Haast, who lived to be 100 despite his extensive snake venom injections
Bill Haast immunized himself by injecting snake venom into his blood for several years. He holds the Guinness World Record for surviving the most lethal snake bites, having been bitten over 172 times. Bill became known as "Snake Man" around the world and lived for over 100 years.

Man's Blood Helped Save Millions of Babies
Australian blood donor James Harrison has been one of our most impressive and valued donors, having donated for 60 years. Know his story, how he was a pioneer of our Anti-D program, and why this matters.

Shizo Kanakuri’s 1912 Olympic Marathon Finished 54 Years
At the 1912 Olympics, a marathon runner quit and went home to Japan without telling officials and was considered a missing person in Sweden for 50 years. In 1966, he was invited to complete the marathon. His time: 54 years, 8 months, 6 days, 5 hours, 32 minutes, and 20.379 seconds.

Titanoboa cerrejonensis, fossils of the world’s largest species of snake
In 2009 in a coal mine of Columbia, scientists discovered fossils of the world’s largest species of snake. The species is called “Titanoboa cerrejonensis,“and it is from around 60 million years ago. It would have had measured about 48 feet long and weighed about 2,500 pounds

D.B. Cooper: Man who hijacked a plane and jumped out with a $200,000
On November 22, 1971, DB Cooper hijacked a Boeing 727, drank a whisky, smoked a fag, and then jumped out of the plane with $200,000. He was never again seen.

8 Interesting Facts About The Unsinkable Ship, TITANIC
If you ask your friends what's the most famous ship in history the answer in most cases will be the same, of course the legendary Titanic. Its history is full of mysteries, at first it was a source of hope and national pride as well as proof of the triumphs of mankind but it soon became a source of nostalgia and pain, the extent of which cannot be described in words.

The unbroken seal on King Tutankhamun's tomb until 1922
The unbroken seal of Tutankhamun's tomb before it was opened in 1923, it was unbroken for over 3000 years.

The Tragic Story Of Mary Ann Bevan, The ‘Ugliest Woman In The World’
After the death of her husband, Mary Ann Bevan had no income to support herself and her children. She then decided to enter a contest where she won the title of “ugliest woman” and was later hired by a circus. She endured this ridicule from the world to provide for her family.

Quaker Oats Fed Children with Radioactive Oatmeal
In the 1940s and 1950s, Quaker Oats and MIT conducted experiments on radioactive iron and calcium-containing cereal. The diet was part of a study to see if the nutrients in Quaker oatmeal traveled throughout the body. In January 1998, a $1.85 million settlement was reached for 30 victims who came forward.

Top 10 Greatest and shocking Archaeological Discoveries of All Time
While we're all locked at home, there's no better way to escape to another time and place than to learn about amazing archeological sites and discoveries from around the world. Here are the 10 greatest and shocking archaeological discoveries —and don't be shocked if they inspire future trip plans whenever it's safe to do so again.

How Greek prime minister in 1830’s tried to spread the potato in Greece
A Greek prime minister in 1830’s tried to spread the potato in Greece but people weren’t interested so he put armed guards in front of shipments of potatoes so people would think they were important. People later started stealing these potatoes a lot which spread the crop to all of Greece.

The Forgotten Story of Semipalatinsk and the Soviet Nuclear Experiments
Between 1949 and 1989, the Semipalatinsk Test Site in Kazakhstan became the primary location for Soviet nuclear weapons tests, exposing millions of unsuspecting villagers to radioactive fallout. Known as the “Polygon of Suffering,” this remote desert witnessed 456 nuclear detonations that caused widespread health crises, birth defects, and generational genetic damage. This article narrates the chilling legacy of Semipalatinsk, unveiling the human cost of Cold War arms development and the ongoing struggle for healing and recognition in Kazakhstan.

Susanna Salter: The Trailblazing Story of America’s First Female Mayor
In 1887, Susanna Salter became the first female mayor in the United States, elected in Argonia, Kansas. Her nomination was initially a prank by men opposing women in politics. However, she won by a landslide and served effectively, inspiring the women’s suffrage movement and breaking barriers for women in leadership.

3 men lived on top of a billboard in tents for almost 9 months
From 1982-1983, three men in Allentown PA competed in a radio contest in which they lived on top of a billboard in tents. Whoever stayed up longest would win a house. Due to economic pressure from the recession, none of the contestants wanted to give up, so the contest lasted almost 9 months.

Mother who spent entire life savings for daughter’s cancer treatment won the lottery
A mother won $2 million from a $10 scratch-off lottery ticket after she spent all of her entire life savings to pay her daughter’s cancer treatment. She bought the winning ticket after her daughter’s last cancer treatment.

George Dantzig solved two famous “unsolved” problems in statistics mistakenly as assignment
In 1939, George Dantzig arrived late to his statistics class. On the board were two famous “unsolved” problems in statistics written as an example by his professor. Dantzig mistook the examples for homework assignments. He solved the “unsolved” problems and submitted the homework to his professor a few days later. His solutions earned him a doctorate.

What exactly was the US's 'Ghost Army' during WWII?
During WW2, there was a special unit of men dubbed the ‘Ghost Army’. The unit was made of artists, creative and engineers and their job was to create deception about the enemy. From inflatable tanks to phony convoys to scripted conversations in bars intended to spread disinformation, they used all possible tricks to fool the enemy.

The Baltic Way: the longest unbroken human chain in history
On August 23, 1989, about 2 million people from Latvia, Estonia, and Lithuania formed a human chain that united all 3 countries to show the world their desire to escape the Soviet Union and the communism that brought only suffering and poverty. This power stretched 600 km.

Thomas Baker's heroic act that earned him the "Medal of Honor" was 8 bullets until death
Thomas Baker instructed his team to leave him with a pistol and eight bullets propped up against a tree after he was injured. Later, American troops discovered the now-deceased Baker in the same location, lying next to eight dead Japanese soldiers and carrying an empty pistol.

The World’s First Seismograph: How Ancient China Detected Earthquakes 1,800 Years Ago
Over 1,800 years ago, long before modern technology, the ancient Chinese astronomer and inventor Zhang Heng created the world’s first seismograph in 132 AD. This ingenious bronze device could detect distant earthquakes by releasing small balls from dragons’ mouths into toads’ mouths—each indicating a different compass direction. Its historic detection of an earthquake 400 miles away astonished the imperial court and transformed the way societies understood and responded to seismic events.

The Horrific story of Ariel Castro and the Cleveland abduction
Cleveland abduction victims Gina DeJesus, Michelle Knight, and Amanda Berry were forced to live in Ariel Castro's house of horrors for 10 years. He raped and beat them until they escaped in 2013.

Knockers-up: waking up the Industrial Britain's Workers in 1900-1941
Before alarm clocks were invented, there was a profession called a knocker-up, which involved going from client to client and tapping on their windows (or banging on their doors) with long sticks until they were awake. It lasted into the 1920s.

During the 1996 Olympic bombing, Richard Jewell falsely accused of committing the crime after saving dozens of people
Richard Jewell, an American security guard, discovered a bomb during the 1996 Olympic Games in Atlanta and assisted in the evacuation, but was later wrongfully accused and faced public scrutiny. He was cleared, but it had a lasting impact on him until his death in 2007 at the age of 44.

10 world’s most destructive and dangerous volcanic eruptions in history
Volcanic eruptions can devastate cities, change the world's atmosphere, and devastate economic systems. They can create molten lava rivers, mudslides, suffocating ash, and poisonous gases that cause chaos around the world for years. A volcanic explosion's effects can be massive, from its size to its death toll to its economic cost. Here is ten world’s most destructive and dangerous volcanic eruptions in history.

How did Howard Florey discover penicillin
Penicillin was discovered by Alexander Fleming, but he never attempted to turn it into an antibiotic. It wasn't until ten years later that Howard Florey discovered Fleming's obscure paper and understood the mold's potential. Up to 200 million lives may have been saved as a result of Florey's work.