
Ea-Nasir’s complaint is one of the earliest known written complaints in human history, despite the fact that customer complaints have been around for centuries. This complaint, which dates back to ancient Sumer, reveals the problems that consumers in the distant past faced on a daily basis. The desire for good customer service has always existed, despite the fact that it may seem surprising that people complained even in ancient civilizations. Let’s explore the intriguing world of Ea-Nasir’s complaint and learn what it tells us about ancient consumer culture.
Historical context: Uncovering the ancient Sumerian civilization
In order to fully comprehend Ea-Nasir’s complaint, it is necessary to examine the Sumerian civilization’s historical setting. One of the earliest civilizations ever discovered was Sumer, which was situated in Mesopotamia in what is now southern Iraq. The Sumerians flourished around 4000 BC, creating impressive cities and sophisticated political, legal, and economic systems.
In Sumerian society, trade was essential, and traders traveled great distances to exchange goods and concepts. It’s understandable that customer complaints like Ea-Nasir’s would arise in such a dynamic economy. These complaints shed important light on the difficulties faced by ancient customers and the standards they held merchants to.

The discovery of Ea-Nasir’s complaint tablet
Archaeologists found Ea-Nasir’s complaint tablet while conducting excavations in the historic city of Ur. This tiny clay slab contains a cuneiform tablet that was created around 1750 BC. The tablet, which was discovered among the wreckage of a business archive, provided insight into the administrative procedures used at the time.
It took a lot of effort to decipher the ancient Mesopotamian writing system known as cuneiform. Years of study went into deciphering the intricate symbols and their meanings. Our understanding of the prehistoric Sumerian language was enhanced by the discovery of Ea-Nasir’s complaint, which also provided a window into the common complaints of customers in that time period.
Understanding the content and structure of the complaint
A fascinating look at the format and content of a customer complaint from ancient times can be found on Ea-Nasir’s complaint tablet. The format of the tablet is brief, with distinct sections and paragraphs addressing different issues.
By examining the format and layout of the tablet, we can see how Ea-Nasir painstakingly described his complaints so that the merchant, Nanni, would fully comprehend his dissatisfaction. The issues covered by the complaint range from the quality of the copper delivered to the disrespectful behavior of Nanni’s servants.
We can better understand the customer’s frustrations and the expectations for customer service in ancient Sumer by dissecting the sections and paragraphs of the complaint. The persuasive language used by Ea-Nasir and his determination to be heard show that consumer expectations of fair treatment and high-quality products are not a recent development.
“Tell Ea-nasir: Nanni sends the following message:
When you came, you said to me as follows : “I will give Gimil-Sin (when he comes) fine quality copper ingots.” You left then but you did not do what you promised me. You put ingots which were not good before my messenger (Sit-Sin) and said: “If you want to take them, take them; if you do not want to take them, go away!”
What do you take me for, that you treat somebody like me with such contempt? I have sent as messengers gentlemen like ourselves to collect the bag with my money (deposited with you) but you have treated me with contempt by sending them back to me empty-handed several times, and that through enemy territory. Is there anyone among the merchants who trade with Telmun who has treated me in this way? You alone treat my messenger with contempt! On account of that one (trifling) mina of silver which I owe(?) you, you feel free to speak in such a way, while I have given to the palace on your behalf 1,080 pounds of copper, and umi-abum has likewise given 1,080 pounds of copper, apart from what we both have had written on a sealed tablet to be kept in the temple of Samas.
How have you treated me for that copper? You have withheld my money bag from me in enemy territory; it is now up to you to restore (my money) to me in full. Take cognizance that (from now on) I will not accept here any copper from you that is not of fine quality. I shall (from now on) select and take the ingots individually in my own yard, and I shall exercise against you my right of rejection because you have treated me with contempt.”
Similarities and differences between ancient and modern customer complaints
Ea-Nasir’s complaint and contemporary customer complaints have a lot in common, despite the vast differences in technology, culture, and societal norms. Quality assurance, on-time delivery, and open business practices continue to be fundamental requirements.
However, there has been a significant evolution in complaint procedures. Customers today have the power of social media, online reviews, and consumer advocacy platforms to amplify their voices, unlike Ea-Nasir who carved his complaints on a stone tablet. The primary issues may not have changed, but the channels for voicing dissatisfaction have.

Top 10 most cruel medical procedures that are being used today
We are all aware that medicine has advanced dramatically over the last fifty years. There are several modern medical approaches available today, but this was not always the case. However, the past of medicine is a dark one. Medical leeches, lobotomy, vascular surgery, cranial stenosis, and even electroshock therapy are all options. These are only a couple of the cruel healing techniques that are still in use today.

The Horrific story of Ariel Castro and the Cleveland abduction
Cleveland abduction victims Gina DeJesus, Michelle Knight, and Amanda Berry were forced to live in Ariel Castro's house of horrors for 10 years. He raped and beat them until they escaped in 2013.

Iranian inmate dies from happiness after finding out he will not be executed
An Iranian man who was convicted of murder reportedly died from happiness after learning that his death sentence was being commuted.

A Brief History of the PlayStation Gaming Console
Sony's PlayStation was never meant to be an actual product. Instead, it was intended to be a CD-ROM console that would support Nintendo games. However, when Nintendo backed out of the deal at the last minute, Sony went ahead and launched what soon became one of the most successful gaming consoles of all time.

The Amazing Truth About The German U-Boat That Was Sunk By A Toilet
During WWII, a German captain and an engineer flushed the submarine's high-tech toilet incorrectly, causing the vessel to rapidly fill with water. British planes patrolling the sea attacked them as the submarine was brought to the surface. While many members of the crew were killed in the attack, the captain escaped!

10 world’s most destructive and dangerous volcanic eruptions in history
Volcanic eruptions can devastate cities, change the world's atmosphere, and devastate economic systems. They can create molten lava rivers, mudslides, suffocating ash, and poisonous gases that cause chaos around the world for years. A volcanic explosion's effects can be massive, from its size to its death toll to its economic cost. Here is ten world’s most destructive and dangerous volcanic eruptions in history.

The worst blizzard in recorded history: the 1972 Iran blizzard
The deadliest snowstorm ever recorded occurred in Iran in 1972. It lasted for a week, burying areas in 26 feet of snow and killing over 4,000 people, including the entire populations of three villages.

How Cleveland's Balloonfest in 1986 Turned Into a Public Tragedy
In Cleveland, Ohio, United Way broke the world record by deflating nearly 1.5 million balloons as part of a publicity stunt to raise money. The balloon obstructed a US Coast Guard search for two boaters who were subsequently discovered to have drowned, blocked airport runways, and blocked land and waterways.

The 1814 London beer flood
In 1814, there was a beer flood in London when a tank containing more than 300,000 gallons ruptured in which 8 people drowned.

Top 10 Greatest and shocking Archaeological Discoveries of All Time
While we're all locked at home, there's no better way to escape to another time and place than to learn about amazing archeological sites and discoveries from around the world. Here are the 10 greatest and shocking archaeological discoveries —and don't be shocked if they inspire future trip plans whenever it's safe to do so again.

Philippines, the largest supplier of Nurses in the World
Philippines is the world’s largest supplier of nurses, supplying roughly 25% of all overseas nurses worldwide.

What exactly was the US's 'Ghost Army' during WWII?
During WW2, there was a special unit of men dubbed the ‘Ghost Army’. The unit was made of artists, creative and engineers and their job was to create deception about the enemy. From inflatable tanks to phony convoys to scripted conversations in bars intended to spread disinformation, they used all possible tricks to fool the enemy.

Sylvan Goldman: The Visionary Who Revolutionized Shopping with the Cart
The inventor of shopping carts, Sylvan Goldman, had to hire several male and female models to push carts around in his store, demonstrate their utility, and explain their use to other customers, due to not catching on initially.

The mysterious secret of Dr James Barry
Before women were allowed to enroll in medical school, Margaret Ann Bulkley studied medicine and assumed the identity of Dr. James Barry for 56 years while dressing as a man. After 46 years of service as an army doctor officer, her secret was not made public until after her death in 1865.

15 interesting facts about Queen Elizabeth II
Queen Elizabeth II, who ruled Britain for 70 years, has away at the age of 96. She was the country's longest-reigning monarch. Here are some little-known facts about her.

The World’s First Seismograph: How Ancient China Detected Earthquakes 1,800 Years Ago
Over 1,800 years ago, long before modern technology, the ancient Chinese astronomer and inventor Zhang Heng created the world’s first seismograph in 132 AD. This ingenious bronze device could detect distant earthquakes by releasing small balls from dragons’ mouths into toads’ mouths—each indicating a different compass direction. Its historic detection of an earthquake 400 miles away astonished the imperial court and transformed the way societies understood and responded to seismic events.

Nathan's Famous Doctor Stunt
When Nathan's Famous Hot Dogs first opened in 1916, the owner hired people to dress as doctors and eat hot dogs outside his shop, to convince people his hot dogs were healthy.

How a Total Lunar Eclipse Saved Christopher Columbus in 1504
In 1504, Christopher Columbus was stranded in Jamaica with natives who refused to give him food. But he knew the date and time of an upcoming lunar eclipse. So he told the natives that his gods were angry at their treatment of him, and would provide a clear sign. Once the eclipse started, the natives raced to give him food and begged for mercy.

Ancient Egyptians Had Pregnancy Tests Over 3500 Years Ago
The ancient Egyptians used a pregnancy test that involved potentially pregnant women peeing on barley and wheat seeds. Plant growth indicated pregnancy: barley for a boy and wheat for a girl. Later tests revealed that pregnant women's urine causes plant growth 70% of the time, whereas non-pregnant women's urine does not.

Why This Belgian Bar Makes You Trade Your Shoe for a Beer
To prevent tourists from stealing their beer glasses, some bars in Belgium require people to hand over one of their shoes as a deposit which is then put in a basket and hung from the ceiling. These shoe baskets have also become an attraction.

The History Behind the “No One Dies Alone” Program
In 1986, while doing a night shift at the hospital, Sandra Clarke, a registered nurse, was asked by an elderly patient to stay. She promised to be back after checking on her other patients, but by the time she returned, the gentleman had passed away. Clarke became one of the key figures in launching No One Dies Alone, a program that allows volunteers to sit with terminal patients who have no one else.

Quaker Oats Fed Children with Radioactive Oatmeal
In the 1940s and 1950s, Quaker Oats and MIT conducted experiments on radioactive iron and calcium-containing cereal. The diet was part of a study to see if the nutrients in Quaker oatmeal traveled throughout the body. In January 1998, a $1.85 million settlement was reached for 30 victims who came forward.

Thomas Baker's heroic act that earned him the "Medal of Honor" was 8 bullets until death
Thomas Baker instructed his team to leave him with a pistol and eight bullets propped up against a tree after he was injured. Later, American troops discovered the now-deceased Baker in the same location, lying next to eight dead Japanese soldiers and carrying an empty pistol.

Shizo Kanakuri’s 1912 Olympic Marathon Finished 54 Years
At the 1912 Olympics, a marathon runner quit and went home to Japan without telling officials and was considered a missing person in Sweden for 50 years. In 1966, he was invited to complete the marathon. His time: 54 years, 8 months, 6 days, 5 hours, 32 minutes, and 20.379 seconds.

Inside The Mysterious Death Of The Famed Gothic Writer Edgar Allan Poe
Hours before his death Edgar Allen Poe was found on the streets of Baltimore. He was incoherent, wearing another man’s clothes, and unable to explain how he got there. The cause of his death is an unsolved mystery.