
Ea-Nasir’s complaint is one of the earliest known written complaints in human history, despite the fact that customer complaints have been around for centuries. This complaint, which dates back to ancient Sumer, reveals the problems that consumers in the distant past faced on a daily basis. The desire for good customer service has always existed, despite the fact that it may seem surprising that people complained even in ancient civilizations. Let’s explore the intriguing world of Ea-Nasir’s complaint and learn what it tells us about ancient consumer culture.
Historical context: Uncovering the ancient Sumerian civilization
In order to fully comprehend Ea-Nasir’s complaint, it is necessary to examine the Sumerian civilization’s historical setting. One of the earliest civilizations ever discovered was Sumer, which was situated in Mesopotamia in what is now southern Iraq. The Sumerians flourished around 4000 BC, creating impressive cities and sophisticated political, legal, and economic systems.
In Sumerian society, trade was essential, and traders traveled great distances to exchange goods and concepts. It’s understandable that customer complaints like Ea-Nasir’s would arise in such a dynamic economy. These complaints shed important light on the difficulties faced by ancient customers and the standards they held merchants to.

The discovery of Ea-Nasir’s complaint tablet
Archaeologists found Ea-Nasir’s complaint tablet while conducting excavations in the historic city of Ur. This tiny clay slab contains a cuneiform tablet that was created around 1750 BC. The tablet, which was discovered among the wreckage of a business archive, provided insight into the administrative procedures used at the time.
It took a lot of effort to decipher the ancient Mesopotamian writing system known as cuneiform. Years of study went into deciphering the intricate symbols and their meanings. Our understanding of the prehistoric Sumerian language was enhanced by the discovery of Ea-Nasir’s complaint, which also provided a window into the common complaints of customers in that time period.
Understanding the content and structure of the complaint
A fascinating look at the format and content of a customer complaint from ancient times can be found on Ea-Nasir’s complaint tablet. The format of the tablet is brief, with distinct sections and paragraphs addressing different issues.
By examining the format and layout of the tablet, we can see how Ea-Nasir painstakingly described his complaints so that the merchant, Nanni, would fully comprehend his dissatisfaction. The issues covered by the complaint range from the quality of the copper delivered to the disrespectful behavior of Nanni’s servants.
We can better understand the customer’s frustrations and the expectations for customer service in ancient Sumer by dissecting the sections and paragraphs of the complaint. The persuasive language used by Ea-Nasir and his determination to be heard show that consumer expectations of fair treatment and high-quality products are not a recent development.
“Tell Ea-nasir: Nanni sends the following message:
When you came, you said to me as follows : “I will give Gimil-Sin (when he comes) fine quality copper ingots.” You left then but you did not do what you promised me. You put ingots which were not good before my messenger (Sit-Sin) and said: “If you want to take them, take them; if you do not want to take them, go away!”
What do you take me for, that you treat somebody like me with such contempt? I have sent as messengers gentlemen like ourselves to collect the bag with my money (deposited with you) but you have treated me with contempt by sending them back to me empty-handed several times, and that through enemy territory. Is there anyone among the merchants who trade with Telmun who has treated me in this way? You alone treat my messenger with contempt! On account of that one (trifling) mina of silver which I owe(?) you, you feel free to speak in such a way, while I have given to the palace on your behalf 1,080 pounds of copper, and umi-abum has likewise given 1,080 pounds of copper, apart from what we both have had written on a sealed tablet to be kept in the temple of Samas.
How have you treated me for that copper? You have withheld my money bag from me in enemy territory; it is now up to you to restore (my money) to me in full. Take cognizance that (from now on) I will not accept here any copper from you that is not of fine quality. I shall (from now on) select and take the ingots individually in my own yard, and I shall exercise against you my right of rejection because you have treated me with contempt.”
Similarities and differences between ancient and modern customer complaints
Ea-Nasir’s complaint and contemporary customer complaints have a lot in common, despite the vast differences in technology, culture, and societal norms. Quality assurance, on-time delivery, and open business practices continue to be fundamental requirements.
However, there has been a significant evolution in complaint procedures. Customers today have the power of social media, online reviews, and consumer advocacy platforms to amplify their voices, unlike Ea-Nasir who carved his complaints on a stone tablet. The primary issues may not have changed, but the channels for voicing dissatisfaction have.

Inside The Mysterious Death Of The Famed Gothic Writer Edgar Allan Poe
Hours before his death Edgar Allen Poe was found on the streets of Baltimore. He was incoherent, wearing another man’s clothes, and unable to explain how he got there. The cause of his death is an unsolved mystery.

What exactly was the US's 'Ghost Army' during WWII?
During WW2, there was a special unit of men dubbed the ‘Ghost Army’. The unit was made of artists, creative and engineers and their job was to create deception about the enemy. From inflatable tanks to phony convoys to scripted conversations in bars intended to spread disinformation, they used all possible tricks to fool the enemy.

Robert Odlum, the first person to jump off the Brooklyn Bridge
The first person to jump off the Brooklyn Bridge was a professional high diver who "wanted to demonstrate that people did not die simply by falling through the air, thus encouraging people to be willing to jump from a burning building into a net." He proved himself correct by safely falling 135 feet through the air and dying only when he hit the water.

The Littlest Skyscraper: How J.D. McMahon’s 480-Inch Con Fooled Investors in 1919
In 1919, J.D. McMahon convinced investors to fund a 480-foot skyscraper, but he labeled the plans as 480 inches, building a 40-foot structure instead. After taking $200,000, he won in court since the plans matched what he built.

Why was the Eiffel Tower almost demolished
The Eiffel Tower was intended to be a temporary structure for the World's Fair in 1889, but it was nearly dismantled and sold for scrap metal. It was saved because of its potential use as a radio antenna, and it now serves as a tourist attraction as well as a working broadcast tower.

Franz Ferdinand’s Assassination that sparked World War I
Archduke Franz Ferdinand of Austria and his wife Sophie are shot to death by a Bosnian Serb nationalist during an official visit to the Bosnian capital of Sarajevo on June 28, 1914. The killings sparked a chain of events that led to the eruption of World War I by early August.

The true story of Annie Oakley, legendary sharpshooter
Anne Oakley was such a good shooter that she could split a playing card help edge-on, hit dimes thrown into the air, shoot cigarette from her husband's lips, and pierce a playing card thrown into the air before it hit the ground.

Medieval Medicine: A 1,000-year-old onion and garlic salve kills modern bacterial superbugs
Scientists recreated an Anglo-Saxon manuscript-based 9th century onion and garlic eye remedy and discovered that it killed 90% of antibiotic-resistant staph bacteria (MRSA).

Marion Stokes recorded 30 years of television
Marion Stokes, a Philadelphia woman began taping whatever was on television in 1979 and didn’t stop until her death in 2012. The 71,000 VHS and Betamax tapes she made are the most complete collection preserving this era of TV. They are being digitized by the Internet Archive.

Susanna Salter: The Trailblazing Story of America’s First Female Mayor
In 1887, Susanna Salter became the first female mayor in the United States, elected in Argonia, Kansas. Her nomination was initially a prank by men opposing women in politics. However, she won by a landslide and served effectively, inspiring the women’s suffrage movement and breaking barriers for women in leadership.

June and Jennifer Gibbons The silent twin who Only Spoke to Each Other
Identical twins June and Jennifer Gibbons were born on 11 April 1963 at a military hospital in Aden, Yemen where their father worked as part of the Royal Air Force.

How European Rabbits Took over Australia
In 1859, wealthy settler Thomas Austin released 13 wild rabbits on his Australian estate. By 1920, their population grew to 10 billion.

The history of Flour sack clothing fashion
After Kansas mill owners found women reused flour sack materials into apparel in the 1920s and 1930s, they started applying patterned designs to give families with more fashionable patterns and material.

story of the youngest mother in the world at age of five - Lina Medina
Lina Medina, a five-year-old Peruvian girl, became the youngest mother in history in 1939 when she gave birth to a boy.

Before Radar: How Giant Acoustic Mirrors Detected Enemy Aircraft in WWI and WWII
Long before radar revolutionized air defense, enormous acoustic mirrors and specialized sound locators stood as the first line of defense against enemy aircraft. Designed as giant “ears,” these structures amplified distant engine noises, allowing operators to detect incoming planes by sound alone. Dive into the intriguing world of these pioneering listening devices, their operation, limitations, and enduring legacy in military history.

How a Total Lunar Eclipse Saved Christopher Columbus in 1504
In 1504, Christopher Columbus was stranded in Jamaica with natives who refused to give him food. But he knew the date and time of an upcoming lunar eclipse. So he told the natives that his gods were angry at their treatment of him, and would provide a clear sign. Once the eclipse started, the natives raced to give him food and begged for mercy.

The 1976 April Fools' Pranks, Planetary Alignment
On April fool's Day, 1976, the BBC convinced many listeners that a special alignment of the planets would temporarily decrease gravity on Earth. Phone lines were flooded with callers who claimed they felt the effects.

The Baltic Way: the longest unbroken human chain in history
On August 23, 1989, about 2 million people from Latvia, Estonia, and Lithuania formed a human chain that united all 3 countries to show the world their desire to escape the Soviet Union and the communism that brought only suffering and poverty. This power stretched 600 km.

Mother who spent entire life savings for daughter’s cancer treatment won the lottery
A mother won $2 million from a $10 scratch-off lottery ticket after she spent all of her entire life savings to pay her daughter’s cancer treatment. She bought the winning ticket after her daughter’s last cancer treatment.

Jack the Baboon operated a railroad, earned a living, and never made a mistake
A baboon worked as a signalman for the railroad in the late 1800s. He never made a mistake and worked for the railroad until the day he died.

Knockers-up: waking up the Industrial Britain's Workers in 1900-1941
Before alarm clocks were invented, there was a profession called a knocker-up, which involved going from client to client and tapping on their windows (or banging on their doors) with long sticks until they were awake. It lasted into the 1920s.

8 Interesting Facts About The Unsinkable Ship, TITANIC
If you ask your friends what's the most famous ship in history the answer in most cases will be the same, of course the legendary Titanic. Its history is full of mysteries, at first it was a source of hope and national pride as well as proof of the triumphs of mankind but it soon became a source of nostalgia and pain, the extent of which cannot be described in words.

The Tragic Story Of Mary Ann Bevan, The ‘Ugliest Woman In The World’
After the death of her husband, Mary Ann Bevan had no income to support herself and her children. She then decided to enter a contest where she won the title of “ugliest woman” and was later hired by a circus. She endured this ridicule from the world to provide for her family.

How Cleveland's Balloonfest in 1986 Turned Into a Public Tragedy
In Cleveland, Ohio, United Way broke the world record by deflating nearly 1.5 million balloons as part of a publicity stunt to raise money. The balloon obstructed a US Coast Guard search for two boaters who were subsequently discovered to have drowned, blocked airport runways, and blocked land and waterways.

The World’s First Seismograph: How Ancient China Detected Earthquakes 1,800 Years Ago
Over 1,800 years ago, long before modern technology, the ancient Chinese astronomer and inventor Zhang Heng created the world’s first seismograph in 132 AD. This ingenious bronze device could detect distant earthquakes by releasing small balls from dragons’ mouths into toads’ mouths—each indicating a different compass direction. Its historic detection of an earthquake 400 miles away astonished the imperial court and transformed the way societies understood and responded to seismic events.