
Ea-Nasir’s complaint is one of the earliest known written complaints in human history, despite the fact that customer complaints have been around for centuries. This complaint, which dates back to ancient Sumer, reveals the problems that consumers in the distant past faced on a daily basis. The desire for good customer service has always existed, despite the fact that it may seem surprising that people complained even in ancient civilizations. Let’s explore the intriguing world of Ea-Nasir’s complaint and learn what it tells us about ancient consumer culture.
Historical context: Uncovering the ancient Sumerian civilization
In order to fully comprehend Ea-Nasir’s complaint, it is necessary to examine the Sumerian civilization’s historical setting. One of the earliest civilizations ever discovered was Sumer, which was situated in Mesopotamia in what is now southern Iraq. The Sumerians flourished around 4000 BC, creating impressive cities and sophisticated political, legal, and economic systems.
In Sumerian society, trade was essential, and traders traveled great distances to exchange goods and concepts. It’s understandable that customer complaints like Ea-Nasir’s would arise in such a dynamic economy. These complaints shed important light on the difficulties faced by ancient customers and the standards they held merchants to.

The discovery of Ea-Nasir’s complaint tablet
Archaeologists found Ea-Nasir’s complaint tablet while conducting excavations in the historic city of Ur. This tiny clay slab contains a cuneiform tablet that was created around 1750 BC. The tablet, which was discovered among the wreckage of a business archive, provided insight into the administrative procedures used at the time.
It took a lot of effort to decipher the ancient Mesopotamian writing system known as cuneiform. Years of study went into deciphering the intricate symbols and their meanings. Our understanding of the prehistoric Sumerian language was enhanced by the discovery of Ea-Nasir’s complaint, which also provided a window into the common complaints of customers in that time period.
Understanding the content and structure of the complaint
A fascinating look at the format and content of a customer complaint from ancient times can be found on Ea-Nasir’s complaint tablet. The format of the tablet is brief, with distinct sections and paragraphs addressing different issues.
By examining the format and layout of the tablet, we can see how Ea-Nasir painstakingly described his complaints so that the merchant, Nanni, would fully comprehend his dissatisfaction. The issues covered by the complaint range from the quality of the copper delivered to the disrespectful behavior of Nanni’s servants.
We can better understand the customer’s frustrations and the expectations for customer service in ancient Sumer by dissecting the sections and paragraphs of the complaint. The persuasive language used by Ea-Nasir and his determination to be heard show that consumer expectations of fair treatment and high-quality products are not a recent development.
“Tell Ea-nasir: Nanni sends the following message:
When you came, you said to me as follows : “I will give Gimil-Sin (when he comes) fine quality copper ingots.” You left then but you did not do what you promised me. You put ingots which were not good before my messenger (Sit-Sin) and said: “If you want to take them, take them; if you do not want to take them, go away!”
What do you take me for, that you treat somebody like me with such contempt? I have sent as messengers gentlemen like ourselves to collect the bag with my money (deposited with you) but you have treated me with contempt by sending them back to me empty-handed several times, and that through enemy territory. Is there anyone among the merchants who trade with Telmun who has treated me in this way? You alone treat my messenger with contempt! On account of that one (trifling) mina of silver which I owe(?) you, you feel free to speak in such a way, while I have given to the palace on your behalf 1,080 pounds of copper, and umi-abum has likewise given 1,080 pounds of copper, apart from what we both have had written on a sealed tablet to be kept in the temple of Samas.
How have you treated me for that copper? You have withheld my money bag from me in enemy territory; it is now up to you to restore (my money) to me in full. Take cognizance that (from now on) I will not accept here any copper from you that is not of fine quality. I shall (from now on) select and take the ingots individually in my own yard, and I shall exercise against you my right of rejection because you have treated me with contempt.”
Similarities and differences between ancient and modern customer complaints
Ea-Nasir’s complaint and contemporary customer complaints have a lot in common, despite the vast differences in technology, culture, and societal norms. Quality assurance, on-time delivery, and open business practices continue to be fundamental requirements.
However, there has been a significant evolution in complaint procedures. Customers today have the power of social media, online reviews, and consumer advocacy platforms to amplify their voices, unlike Ea-Nasir who carved his complaints on a stone tablet. The primary issues may not have changed, but the channels for voicing dissatisfaction have.

How did Howard Florey discover penicillin
Penicillin was discovered by Alexander Fleming, but he never attempted to turn it into an antibiotic. It wasn't until ten years later that Howard Florey discovered Fleming's obscure paper and understood the mold's potential. Up to 200 million lives may have been saved as a result of Florey's work.

Nordlingen, The Town Inside A Meteorite Crater With Millions Of Meteorite Diamonds
The German town of Nördlingen is embedded with 72,000 tons of microscopic diamonds. About 15 million years ago, a meteorite hit this region, and the impact created a massive depression and formed rocks containing diamonds, glass, and crystals. The town was built in the impact crater sometime around 898 CE.

What exactly was the US's 'Ghost Army' during WWII?
During WW2, there was a special unit of men dubbed the ‘Ghost Army’. The unit was made of artists, creative and engineers and their job was to create deception about the enemy. From inflatable tanks to phony convoys to scripted conversations in bars intended to spread disinformation, they used all possible tricks to fool the enemy.

The true story of Annie Oakley, legendary sharpshooter
Anne Oakley was such a good shooter that she could split a playing card help edge-on, hit dimes thrown into the air, shoot cigarette from her husband's lips, and pierce a playing card thrown into the air before it hit the ground.

Medieval Medicine: A 1,000-year-old onion and garlic salve kills modern bacterial superbugs
Scientists recreated an Anglo-Saxon manuscript-based 9th century onion and garlic eye remedy and discovered that it killed 90% of antibiotic-resistant staph bacteria (MRSA).

Why the Brooklyn Bridge Was Once Crossed by 17 Camels and 21 Elephants
On May 30, 1883, a rumor that the Brooklyn Bridge was going to collapse caused a stampede, which killed at least at twleve people. To prove the bridge was safe, P.T. Barnum led a parade of 21 elephants over it.

Top 10 most cruel medical procedures that are being used today
We are all aware that medicine has advanced dramatically over the last fifty years. There are several modern medical approaches available today, but this was not always the case. However, the past of medicine is a dark one. Medical leeches, lobotomy, vascular surgery, cranial stenosis, and even electroshock therapy are all options. These are only a couple of the cruel healing techniques that are still in use today.

Inside China’s Footbinding Tradition: The Painful Ritual of Lotus Shoes and Bound Feet
In China, Lotus shoes were used to bind women's feet to keep their feet small

The World’s First Seismograph: How Ancient China Detected Earthquakes 1,800 Years Ago
Over 1,800 years ago, long before modern technology, the ancient Chinese astronomer and inventor Zhang Heng created the world’s first seismograph in 132 AD. This ingenious bronze device could detect distant earthquakes by releasing small balls from dragons’ mouths into toads’ mouths—each indicating a different compass direction. Its historic detection of an earthquake 400 miles away astonished the imperial court and transformed the way societies understood and responded to seismic events.

The incredible story of Julia "Butterfly" Hill and her legacy
American environmental activist Julia “Butterfly” Hill lived in a 1500-year-old California Redwood tree for 738 days to prevent it from being cut down by the Pacific Lumber Company. The Simpson’s episode “Lisa the Tree Hugger” was inspired by Hill’s story.

10 world’s most destructive and dangerous volcanic eruptions in history
Volcanic eruptions can devastate cities, change the world's atmosphere, and devastate economic systems. They can create molten lava rivers, mudslides, suffocating ash, and poisonous gases that cause chaos around the world for years. A volcanic explosion's effects can be massive, from its size to its death toll to its economic cost. Here is ten world’s most destructive and dangerous volcanic eruptions in history.

Marion Stokes recorded 30 years of television
Marion Stokes, a Philadelphia woman began taping whatever was on television in 1979 and didn’t stop until her death in 2012. The 71,000 VHS and Betamax tapes she made are the most complete collection preserving this era of TV. They are being digitized by the Internet Archive.

Ancient Egyptians Had Pregnancy Tests Over 3500 Years Ago
The ancient Egyptians used a pregnancy test that involved potentially pregnant women peeing on barley and wheat seeds. Plant growth indicated pregnancy: barley for a boy and wheat for a girl. Later tests revealed that pregnant women's urine causes plant growth 70% of the time, whereas non-pregnant women's urine does not.

The youngest person executed, George Stinney Jr was proven innocent
In 1944, George Stinney Jr. was 14 years old when he was executed in South Carolina. It took only ten minutes to convict him — and 70 years to exonerate him.

The Littlest Skyscraper: How J.D. McMahon’s 480-Inch Con Fooled Investors in 1919
In 1919, J.D. McMahon convinced investors to fund a 480-foot skyscraper, but he labeled the plans as 480 inches, building a 40-foot structure instead. After taking $200,000, he won in court since the plans matched what he built.

June and Jennifer Gibbons The silent twin who Only Spoke to Each Other
Identical twins June and Jennifer Gibbons were born on 11 April 1963 at a military hospital in Aden, Yemen where their father worked as part of the Royal Air Force.

Remembering the 1945 Empire State Building Disaster: When a Plane Met Skyscraper
An airplane crashed into the Empire State Building in 1945. Among other damage, plane parts severed the cables of an elevator and the woman inside fell over 70 stories. She lived and holds the world record for the longest survived elevator fall.

The true story of Josephine Myrtle Corbin, the lady born with four legs and two private parts
Josephine Myrtle Corbin, an American sideshow performer born in 1868, had a rare condition known as dipygus, which caused her to have four legs, each smaller inner leg paired with one of her outer legs. Corbin joined the sideshow circuit, captivating audiences as the "Four-Legged Girl from Texas."

What Was the Beast of Gévaudan?
Between 1764 and 1767, a mysterious animal called the Beast of Gévaudan terrorized the French village called Gévaudan. It attacked and killed about 100 adults and children. While most believe it was a wolf, some say it may have been a wolf-dog hybrid, hyena or even a lion, but without any genetic evidence, the beast will remain a mystery forever.

Charlie Brown and Franz Stigler incident: Enemy became friends
During WWII, a German pilot spotted an American pilot’s crippled plane in the sky. Tailing it, he noticed that gunner was dead, crew injured, and they posed no threat. Instead of destroying the plane, he led it to safety. 40 years later, the two pilots reunited.

Albert Einstein’s brain after it was stolen from his body
Albert Einstein's brain was taken by the opportunistic pathologist who performed his autopsy hours after he died and kept in two jars for 30 years. The stolen brain of Albert Einstein was preserved in a cookie jar for 30 years until being discovered by a journalist.

The 1976 April Fools' Pranks, Planetary Alignment
On April fool's Day, 1976, the BBC convinced many listeners that a special alignment of the planets would temporarily decrease gravity on Earth. Phone lines were flooded with callers who claimed they felt the effects.

Robert Odlum, the first person to jump off the Brooklyn Bridge
The first person to jump off the Brooklyn Bridge was a professional high diver who "wanted to demonstrate that people did not die simply by falling through the air, thus encouraging people to be willing to jump from a burning building into a net." He proved himself correct by safely falling 135 feet through the air and dying only when he hit the water.

From Flapper to Fashion Week: How 1920s Style Still Shapes Modern Trends
The roaring 1920s revolutionized fashion, introducing bold styles, daring cuts, and a spirit of freedom that still inspires today’s wardrobes. From flapper dresses to statement accessories, here’s how the Jazz Age lives on in modern fashion.

Reason Behind The Suicide Of Christine Chubbuck Live On Air
Actor Rebecca Hall had serious reservations about tackling the macabre story around why Chubbuck killed herself in 1974. So what changed her mind?