
Ea-Nasir’s complaint is one of the earliest known written complaints in human history, despite the fact that customer complaints have been around for centuries. This complaint, which dates back to ancient Sumer, reveals the problems that consumers in the distant past faced on a daily basis. The desire for good customer service has always existed, despite the fact that it may seem surprising that people complained even in ancient civilizations. Let’s explore the intriguing world of Ea-Nasir’s complaint and learn what it tells us about ancient consumer culture.
Historical context: Uncovering the ancient Sumerian civilization
In order to fully comprehend Ea-Nasir’s complaint, it is necessary to examine the Sumerian civilization’s historical setting. One of the earliest civilizations ever discovered was Sumer, which was situated in Mesopotamia in what is now southern Iraq. The Sumerians flourished around 4000 BC, creating impressive cities and sophisticated political, legal, and economic systems.
In Sumerian society, trade was essential, and traders traveled great distances to exchange goods and concepts. It’s understandable that customer complaints like Ea-Nasir’s would arise in such a dynamic economy. These complaints shed important light on the difficulties faced by ancient customers and the standards they held merchants to.

The discovery of Ea-Nasir’s complaint tablet
Archaeologists found Ea-Nasir’s complaint tablet while conducting excavations in the historic city of Ur. This tiny clay slab contains a cuneiform tablet that was created around 1750 BC. The tablet, which was discovered among the wreckage of a business archive, provided insight into the administrative procedures used at the time.
It took a lot of effort to decipher the ancient Mesopotamian writing system known as cuneiform. Years of study went into deciphering the intricate symbols and their meanings. Our understanding of the prehistoric Sumerian language was enhanced by the discovery of Ea-Nasir’s complaint, which also provided a window into the common complaints of customers in that time period.
Understanding the content and structure of the complaint
A fascinating look at the format and content of a customer complaint from ancient times can be found on Ea-Nasir’s complaint tablet. The format of the tablet is brief, with distinct sections and paragraphs addressing different issues.
By examining the format and layout of the tablet, we can see how Ea-Nasir painstakingly described his complaints so that the merchant, Nanni, would fully comprehend his dissatisfaction. The issues covered by the complaint range from the quality of the copper delivered to the disrespectful behavior of Nanni’s servants.
We can better understand the customer’s frustrations and the expectations for customer service in ancient Sumer by dissecting the sections and paragraphs of the complaint. The persuasive language used by Ea-Nasir and his determination to be heard show that consumer expectations of fair treatment and high-quality products are not a recent development.
“Tell Ea-nasir: Nanni sends the following message:
When you came, you said to me as follows : “I will give Gimil-Sin (when he comes) fine quality copper ingots.” You left then but you did not do what you promised me. You put ingots which were not good before my messenger (Sit-Sin) and said: “If you want to take them, take them; if you do not want to take them, go away!”
What do you take me for, that you treat somebody like me with such contempt? I have sent as messengers gentlemen like ourselves to collect the bag with my money (deposited with you) but you have treated me with contempt by sending them back to me empty-handed several times, and that through enemy territory. Is there anyone among the merchants who trade with Telmun who has treated me in this way? You alone treat my messenger with contempt! On account of that one (trifling) mina of silver which I owe(?) you, you feel free to speak in such a way, while I have given to the palace on your behalf 1,080 pounds of copper, and umi-abum has likewise given 1,080 pounds of copper, apart from what we both have had written on a sealed tablet to be kept in the temple of Samas.
How have you treated me for that copper? You have withheld my money bag from me in enemy territory; it is now up to you to restore (my money) to me in full. Take cognizance that (from now on) I will not accept here any copper from you that is not of fine quality. I shall (from now on) select and take the ingots individually in my own yard, and I shall exercise against you my right of rejection because you have treated me with contempt.”
Similarities and differences between ancient and modern customer complaints
Ea-Nasir’s complaint and contemporary customer complaints have a lot in common, despite the vast differences in technology, culture, and societal norms. Quality assurance, on-time delivery, and open business practices continue to be fundamental requirements.
However, there has been a significant evolution in complaint procedures. Customers today have the power of social media, online reviews, and consumer advocacy platforms to amplify their voices, unlike Ea-Nasir who carved his complaints on a stone tablet. The primary issues may not have changed, but the channels for voicing dissatisfaction have.

Roller Coasters were First Invented to Distract People from sin
Roller coasters were invented to distract Americans from sin. In the 1880s, hosiery businessman LaMarcus Thompson didn’t like that Americans were going to places like saloons and brothels and created the first roller coaster on Coney Island to persuade them to go there instead.

15 interesting facts about Queen Elizabeth II
Queen Elizabeth II, who ruled Britain for 70 years, has away at the age of 96. She was the country's longest-reigning monarch. Here are some little-known facts about her.

Atomic Tourism: In the 1950s, nuclear tests in Las Vegas served as a draw for tourists
Between 1950 and 1960, Las Vegas offered “Atomic Tourism” in which guests could watch atomic bombs being tested in the desert as a form of entertainment.

Medals of Friendship: The Enduring Olympic Story of 1936
At the 1936 Summer Olympics, two Japanese pole vaulters named Sueo Oe and Shuhei Nishida tied for second, but they declined to compete against each other. As a result, Nishida was awarded the silver medal and Oe won a bronze medal. Upon returning to Japan, the athletes had their medals cut in half and spliced together to create new "friendship medals," which were half silver and half bronze.

1972 Andes Plane Crash Survivor recall the terrifying Struggles to Stay Alive
On October 13, 1972, a plane carrying a rugby team from Uruguay crashed in the Andes between Chile and Argentina. The survivors were in brutal conditions - high altitude, bitter cold, and the lack of food—and faced the most terrible choice—eating the frozen flesh of their dead friends or starving to death themselves.

The history of Flour sack clothing fashion
After Kansas mill owners found women reused flour sack materials into apparel in the 1920s and 1930s, they started applying patterned designs to give families with more fashionable patterns and material.

The Amazing Truth About The German U-Boat That Was Sunk By A Toilet
During WWII, a German captain and an engineer flushed the submarine's high-tech toilet incorrectly, causing the vessel to rapidly fill with water. British planes patrolling the sea attacked them as the submarine was brought to the surface. While many members of the crew were killed in the attack, the captain escaped!

Underground Railroad to Mexico freed thousands of slaves in 1829
Slavery was abolished in Mexico in 1829. Slaves were escaping to Mexico, and slaveholders in the US were aware of this. The US attempted to get Mexico to sign a fugitive slave treaty, which would have required Mexico to send back escaped slaves to the US. But, Mexico refused, arguing that slaves were free as soon as they set foot on Mexican soil.

Graves holding hands over wall, A Catholic woman and her Protestant husband grave
A protestant man and a Catholic woman who weren't allowed from being buried together in a graveyard in 19th-century Holland turned their graves into a monument showing them holding hands across the wall separating them.

8 Interesting Facts About The Unsinkable Ship, TITANIC
If you ask your friends what's the most famous ship in history the answer in most cases will be the same, of course the legendary Titanic. Its history is full of mysteries, at first it was a source of hope and national pride as well as proof of the triumphs of mankind but it soon became a source of nostalgia and pain, the extent of which cannot be described in words.

The incredible story of Julia "Butterfly" Hill and her legacy
American environmental activist Julia “Butterfly” Hill lived in a 1500-year-old California Redwood tree for 738 days to prevent it from being cut down by the Pacific Lumber Company. The Simpson’s episode “Lisa the Tree Hugger” was inspired by Hill’s story.

Louis Le Prince Invented the motion picture camera, and then he mysteriously disappeared
Louis Le Prince, the inventor of motion pictures, vanished without a trace in 1890. Thomas Edison quickly claimed the title of "first and sole inventor of cinema," even taking Le Prince's son to court to dispute it. A few years later, the son also dies under mysterious circumstances.

Nuclear bomb accidentally dropped on North Carolina in 196
4 January 1961: The 4241st Strategic Wing's Boeing B-52G-95-BW Stratofortress, serial number 58-0187, was on a 24-hour airborne alert mission off the United States' Atlantic Coast.

How Cleveland's Balloonfest in 1986 Turned Into a Public Tragedy
In Cleveland, Ohio, United Way broke the world record by deflating nearly 1.5 million balloons as part of a publicity stunt to raise money. The balloon obstructed a US Coast Guard search for two boaters who were subsequently discovered to have drowned, blocked airport runways, and blocked land and waterways.

William James Sidis: The smartest person yet forgotten by people
William James Sidis, who was only 11 years old when he enrolled in Hardvard, finished his primary and secondary schooling in less than a year. He knew eight foreign languages by the age of eight and even invented his own language, "vedergood."

Jack the Baboon operated a railroad, earned a living, and never made a mistake
A baboon worked as a signalman for the railroad in the late 1800s. He never made a mistake and worked for the railroad until the day he died.

Remembering the 1945 Empire State Building Disaster: When a Plane Met Skyscraper
An airplane crashed into the Empire State Building in 1945. Among other damage, plane parts severed the cables of an elevator and the woman inside fell over 70 stories. She lived and holds the world record for the longest survived elevator fall.

Sylvan Goldman: The Visionary Who Revolutionized Shopping with the Cart
The inventor of shopping carts, Sylvan Goldman, had to hire several male and female models to push carts around in his store, demonstrate their utility, and explain their use to other customers, due to not catching on initially.

New London School Explosion, Deadliest school disaster which killed almost 300 children and teachers
In 1937, a gas leak in the basement at the local school in New London, Texas caused a massive explosion which killed almost 300 children and teachers, the deadliest school disaster in US history. Adolf Hitler even sent his condolences by telegram.

Albert Einstein’s brain after it was stolen from his body
Albert Einstein's brain was taken by the opportunistic pathologist who performed his autopsy hours after he died and kept in two jars for 30 years. The stolen brain of Albert Einstein was preserved in a cookie jar for 30 years until being discovered by a journalist.

The Day an Israeli F-15 Landed with One Wing: Zivi Nedivi’s Unbelievable Mid-Air Survival
Discover the astonishing true story of Israeli pilot Zivi Nedivi, who safely landed an F-15 after a mid-air collision tore off its entire right wing. Learn how skill, quick thinking, and the F-15’s unique design turned a disaster into a legendary feat in aviation history

Philippines, the largest supplier of Nurses in the World
Philippines is the world’s largest supplier of nurses, supplying roughly 25% of all overseas nurses worldwide.

June and Jennifer Gibbons The silent twin who Only Spoke to Each Other
Identical twins June and Jennifer Gibbons were born on 11 April 1963 at a military hospital in Aden, Yemen where their father worked as part of the Royal Air Force.

How European Rabbits Took over Australia
In 1859, wealthy settler Thomas Austin released 13 wild rabbits on his Australian estate. By 1920, their population grew to 10 billion.

The 1814 London beer flood
In 1814, there was a beer flood in London when a tank containing more than 300,000 gallons ruptured in which 8 people drowned.